Why CCSG

Let Us Help You

CCSG Customer Service Charter

We are dedicated to understanding your needs and delivering a highly personalised and professional service. Our customer service charter forms the foundation of our partnerships, outlining the high standard you can expect as a CCSG client.

At the core of our client experience is the importance of building trust and respect. We cultivate a supportive environment through a commitment to ongoing communication, diligent reporting, expert counsel and rigorous procedures.

Click here to view our Customer Service Charter.

At CCSG, we welcome the opportunity to work with professional organisations. Our ultimate goal is to create a positive experience for all our clients so they want to work with us again and want to refer us on.

 

We are dedicated to understanding your needs and delivering a highly personalised and professional service

Communication

Communication is key to any successful partnership. Our clients have the peace of mind that comes with knowing they will be kept informed at every stage of the process and our staff will maintain integrity and discretion at all times.

Reporting

CCSG employs a dedicated Systems and Compliance Manager who works with our clients to develop highly customised reports that are tailored to individual requirements. Bespoke reports are delivered regularly and clearly outline the progress and collection status.

Systems and Procedures

We are committed to maintaining best practice systems and procedures to ensure you receive a high quality service within a cost effective framework.

We take pride in:

  • Maintaining effective records to provide a thorough and efficient system to prevent any delays or miss-communication
  • Auditing our procedures regularly to improve efficiency and minimise costs to you
  • Training staff to maintain expertise and maximise efficiency
  • Quality services and counsel
Learn More

Our Team

The team at CCSG is educated, dynamic and motivated. We encourage our team to work autonomously while utilising the experience and expertise of their colleagues. We believe the key to our success is our people so we employ staff we want to work with, people we are proud to represent our clients.

We have a winning culture and a high work ethic that continues to drive our business from strength to strength.

Claire Kozlov

Graphic Designer

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

Mark Jones

Back-end Developer

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

Andrea Smith

Fine Artist

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

Ethan Young

Team Leader

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

Ava Morgan

The SEO Expert

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

James Anderson

Front-end Developer

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.
Percent Increase
87
Referrals
479
New Accounts
247
Subscribers
13