Transforming Financial Challenges into Positive Outcomes
At CCSG, we have been dedicated to helping individuals manage and resolve their debts with dignity and respect since 2005. As an Australian-owned company, we specialise in improving the financial wellbeing of people across the country. With nearly two decades of experience, we understand the challenges of debt and are committed to providing compassionate, professional support to help you regain financial stability.
We are guided by four core values that shape our approach to debt management:
Commitment
We are dedicated to delivering the best possible outcomes for all parties involved while upholding the highest standards of professionalism.
Compliance
We operate with complete integrity and transparency, adhering to all regulatory requirements to ensure the protection of your rights.
Service
We prioritise respectful and empathetic communication, ensuring that you always feel heard and supported throughout the process.
Greatness
We strive for excellence in all we do, continuously seeking innovative ways to improve our services and enhance your overall customer experience.
How Our Process Works
Debt Referral
Your debt may be assigned to us by organisations such as insurance companies, government agencies, healthcare providers, and banks. These entities trust us to manage and resolve overdue accounts on their behalf.
Initiating Contact
We will reach out to you initially through digital means like email and SMS. If necessary, we may also contact you via phone or letter. Our friendly team is here to listen and understand your situation, ensuring you feel supported from the start.
Understanding Your Situation
We take the time to understand your unique financial situation. By gathering detailed information, we can provide the most appropriate options tailored to your needs.
Tailored Solutions for You
After understanding your circumstances, we will discuss various options with you. Our goal is to work together to find the best way to manage and repay your debt, whether through a personalised repayment plan or other suitable solutions.
Our Commitment to Providing Unmatched Quality Service
We are committed to providing the highest quality service in all aspects of our work. Our team is trained to handle each situation with care and professionalism, ensuring that you receive the support you need. At CCSG, we believe in building trust through transparency and respect, fostering positive outcomes for everyone involved.
Trust CCSG for reliable, top-tier service that consistently exceeds expectations.
“The call I had with Renee was really successful. She was really really kind. I didn’t feel stressed or anxious, she completely understood my situation and she helped me out more than I thought when I called up so I am very very happy and I would definitely recommend her and RAC to other people. Thank you so much!”
Aimee D
“You guys have been fantastic. I have been in hospital and it’s been a bit of a muck around but absolutely great service.”
Joseph
“Mary has always been helpful. This is the second time I have called for an enquiry and she has always been very helpful, direct, polite and very understanding. Thank you Mary.”
Panga
“I spoke with Kelly today and I just want you and everyone to know that she was super warm, kind, considerate and efficient of course but I do value these more human qualities especially over the phone really highly and I think it’s really important to humanise phone services and Kelly does that and she does it with promptness. She's great!”
Karen
“I have been speaking with Bernard regarding an incident that happened last year. He was very caring and understanding and I feel so much at ease now after speaking to him. He was great. Thanks!”
Amanda
“My call centre experience was really really good, and I was made very comfortable, I wasn’t judged. I really had a lot of release for me during the conversation and so I can’t wait to get back on track. Thank you so much.”
Aimee
“I was very impressed with the person that helps me today. The whole thing is very pleasant and if all your staff is as pleasant as her, you are very lucky. Thank you.”
Wendy
Our Trusted Partners
At CCSG, we collaborate with a diverse array of Australian organisations to engage with their customers and efficiently resolve outstanding accounts. Our commitment to excellence and tailored solutions has earned us the trust of many esteemed clients across various sectors.
Government
Health
Banking and Finance
Aged Care
Strata
Asset Finance
Trade Credit
Education
Insurance
Infrastructure
Community Involvement
At CCSG, we believe in giving back to the communities that support us. Our team actively participates in local charitable events and initiatives, striving to make a positive impact and foster a spirit of unity and support. Join us in our mission to uplift and empower our community.
We’re honoured to sponsor the Tour de Cure for the second year, helping to fund vital cancer research and services of support.
Proudly supporting the Sutherland 2 Surf each year, helping fund vital surf life-saving and community initiatives.
Excited to support SoulHub as a new volunteering opportunity, helping to uplift and empower the vulnerable in our community.
Proud to volunteer with Sylvanvale, helping people with disabilities achieve their goals and live independent, fulfilling lives.
Proud to volunteer with Dandelion Support Network, helping families in need by providing essential items for their children.
Get in Touch with CCSG
Contact Us
If you have any questions about your account or need additional information and advice, please reach out to us by completing the contact form below or by calling us at (02) 8568 6500. A member of our team will get back to you as soon as possible to assist in resolving your matter. Alternatively, fill in the form below to have someone get back to you.