Compliance

CCSG’s Dedication to Compliance:

As part of our commitment to compliance and service to clients and customers, CCSG is an active member of the Australian Collectors and Debt Buyers Association (ACDBA).

The ACDBA has established and promotes a Code of Practice which is binding on all members.  This Code is an important public expression of the value ACDBA members place in acting ethically and embracing strong corporate governance and standards when collecting and buying Consumer Debt.

The objective of the Code is to improve the Collections environment for both consumers and the industry. Compliance with this Code is a compulsory obligation of ACDBA membership.

Operating in a professional manner at all times
Fostering and promoting a culture of awareness, respect and fairness to customers.
Conducting monthly industry training and quarterly compliance training and testing
Adhering to the Debt Recovery Guidelines established by ASIC and ACCC for our industry and relevant Codes of Practice
Employing licenced commercial agents
Providing meaningful outcomes through our internal dispute resolution and external dispute resolution

Complaints Handling Procedure

CCSG is a company dedicated to working with its customers to ensure that any dispute or compliant raised is treated fairly and is hassle free process.

If you feel that any of our Account Managers have not acted in a compliant manner we encourage you to contact our Compliance Manager.

Credit Collection Services Group
Level 4 10 Park Road

Hurstville NSW 2220
Attention:  Quality and Compliance Manager