CCSG Hardship

CCSG understands that at times customers suffer from financial hardship, be it changes in your income, temporary or permanent illness, a relationship breakdown, loss of a loved one or a reduction in your cash flow or an emergency event.

National Legal Aid

Legal Aid helps people with their legal problems, especially those who are socially or economically disadvantaged.

See Website

National Debt Helpline

Professional financial counsellors offering free, independent and confidential service.

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National Hardship Register

A joint initiative between the ACDBA and the community sector to address long-term and severe financial hardship experienced by vulnerable consumers.

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Life Line

A national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

See Website

ASIC Money Smart – Credit Repair

Government web page providing consumers with information relating to credit repair.  A how to guide and what you should look out for from paid suppliers.

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Money Smart Budget Template

A quick and easy budgeting tool in community languages with audio.

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CCSG works with its customers in times of financial hardship.  We will work with you to provide an outcome which will enable you to resolve your account with CCSG.


Below is a link to our online Hardship Application Form and our Hardship Application Guide.