Contact Us
Address
Level 4 10 Park Road
Hurstville, NSW 2220
Phone 02 8568 6500
Facsimile 02 8568 6559
Email nsw@ccsgroup.com.au
Hours Monday to Friday 8:30am – 5:30pm
CCSG Connect Available 24/7 to manage your account
Making A Payment
To make a payment by debit or credit card CLICK HERE.
PAY NOWPlease ensure you enter your case number as the Bill/Invoice Reference. Failure to provide your CCSG reference on your payment will result in your money not being correctly allocated.
Should you wish to confirm your case number, please contact your case manager on 02 8568 6500.
Setting up a Direct Debit
To set up a payment arrangement by direct debit or to update your current payment details with Credit Collection Services Group Pty Ltd, please click on the link below to download our Direct Debit Authority form.
Once completed, signed and dated, please return to us by:
Email: dda@ccsgroup.com.au
Post: Level 4 10 Park Road Hurstville NSW 2220
Fax: 02 8568 6599
Authority to speak with Third Party
Shoud you require that we speak with someone other than yourself in relation to your account with Credit Collection Services Group Pty Ltd, please click on the link below to download a Letter of Authority.
Please complete and return the form to us either by email to: nsw@ccsgroup.com.au or by post to:
Level 4 10 Park Road Hurstville NSW 2220
Lodge a dispute or complaint concerning my account
If you are not satisfied with our handling of your account, you can lodge a complaint by phone, online, email or by sending a letter. We are here to work with you in any dispute or complaint which you might have.
You should first speak with your Account Manager who can assist you with your query. If they cannot assist or you are not happy with the outcome, the matter will be transferred to a Team Leader.
Should your concerns not be addressed adequately by the Team Leader, you may request your complaint to be formally reviewed through our Internal Dispute Resolution (IDR) process.
You can speak to our Quality and Compliance Manager who looks after the IDR process by phone, however, it is best to confirm your concerns in writing so that we have a complete history of your concern.
If you wish to make a formal complaint please click here to download, complete the form in full and then return to us at:
Email: complaints@ccsgroup.com.au
Fax: 02 8568 6599
Each and every complaint is taken seriously and CCSG will work with you to achieve an outcome for both parties.
Australian Financial Complaints Authority:
Should we be unable to resolve any complaint which you might have you are able to lodge a complaint with our external dispute resolution scheme Australian Financial Complaints Authority (AFCA). Both CCSG and BBRC Investments are members of AFCA.
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
