Get In Touch with Our Debt Resolution Experts
CCSG is committed to providing unparalleled debt management and resolution services across Australia. Our dedicated team is here to assist you with any queries or concerns regarding debt collection, financial counselling, or creating custom repayment plans tailored to your needs. Whether you’re facing financial hardships or seeking efficient debt recovery solutions for your business, our experts are ready to guide you towards positive financial outcomes.
Please use the form below to contact us or reach out through our direct lines for immediate assistance. We value respectful communication and are devoted to delivering quality commitment and support during financial difficulties.
Partnering with some of Australia’s Leading Corporations for Superior Debt Resolution Outcomes
Phone: 02 8568 6500
General Email:Â customerservice@ccsgroup.com.au
Interpreter Service: 131 450
Office Hours:
Monday to Thursday: 8:00am – 8:00pm (AEST)
Friday: 8:30am – 5:30pm (AEST)
Sydney Office:
Level 10, 320 Pitt Street,
Sydney, NSW 2000
(by appointment only).
Need help? Here’s some of our Frequently Asked Questions
Make a Payment
To discuss your account or make a payment, please contact your dedicated case manager on (02) 8568 6500 and have your reference number ready for quick assistance.
Credit card payments can be processed over the phone with one of our friendly case managers, or if you prefer, we can send you a secure payment link directly to your email.
For more information on payment options, including BPAY, direct debit, or other methods, please visit our Make a Payment page.
Authority To Speak with Third Party
Should you require that we speak with someone other than yourself in relation to your account with Credit Collection Services Group Pty Ltd, please click on the link below to download a Letter of Authority.
Third Party Authorisation Form
Please complete and return the form to us either by email to: customerservice@ccsgroup.com.au or by post to:
Level 10, 320 Pitt Street, Sydney NSW 2000
Translating and Interpreting Service (TIS National)
If you need language support when contacting us, you can access help through TIS by calling 131 450. A TIS operator will connect you with an interpreter.
Please let them know:
-
Your full name
- Agency: Credit Collection Services Group Pty Ltd
-
Our number: 02 8568 6500
Your Feedback and Complaints Matter
CCSG is dedicated to service excellence and values your feedback and complaints. We aim to address and resolve any concerns you may have efficiently. For direct assistance or to lodge a complaint, you can fill out our online form, email us, or call our Complaints Team. We ensure transparency throughout the process and are committed to improving our services based on your feedback.
Visit our Complaints and Feedback page for more details on how to get in touch.