Welcome to CCSG (Credit Collections Services Group), a trusted mercantile collections agency based in Australia. Our dedicated team specialises in the efficient recovery of overdue debt amounts on behalf of our valued clients. We pride ourselves on working diligently to ensure a smooth and satisfactory process for everyone involved.

CCSG accepts various payment methods. Please go to the Make A Payment section for further details.

Please contact our office to discuss your financial position, and we will assist in determining the most appropriate and affordable payment plan that will suit you.

To determine if there’s a default noted on your credit file, it’s advisable to contact Veda Advantage. They are equipped to furnish you with the necessary information regarding any defaults present on your credit record. Additionally, you can request a complimentary copy of your complete credit file from them.

If a judgment has been entered, and the judgment debt has been paid, you will need to either:

1. Contact your local Court. Click here to find your local Court.
2. Contact a solicitor.
3. Contact Credit Collection Services Group on 02 8568 6500. Subject to fees, terms, and conditions.

CCSG is more than happy to work with a friend, family member, or financial counsellor to assist in any matter. To enable us to liaise with a third party, we require an authority form to be completed and returned to our office. Click here for the authority form.

We understand that life brings unexpected challenges, and financial hardship can be overwhelming. Whether it’s due to a change in income, temporary or permanent illness, a relationship breakdown, loss of a loved one, reduced cash flow, or an emergency event, CCSG is here to help. We’re dedicated to finding a flexible and appropriate solution that suits your circumstances.

If you’re facing financial hardship and need assistance, please follow this link to our hardship form or email us at customerservice@ccsgroup.com.au, and we can support you during this difficult time. Your well-being is important to us, and we’re committed to helping you navigate through these challenges.

To stay informed about your account, we’ve designed a user-friendly customer portal for your convenience. You can access it anytime to view and manage your account. Alternatively, if you need assistance, please feel free to reach out to us at customerservice@ccsgroup.com.au.

A reduced settlement offer provides eligible customers with the opportunity to make a lump sum payment to close their account for a lower amount. The specific terms and conditions related to this option will be provided upon request. Feel free to contact us to discuss this possibility and learn more about how it can benefit you.

Yes, we understand the importance of clear communication. If you prefer assistance in a language other than English, please contact us at customerservice@ccsgroup.com.au and let us know your preferred language. We’ll coordinate with our trusted translation partner to ensure effective communication.

Our dedicated team operates from Monday to Thursday, providing assistance from 8:00 am to 8:00 pm (AEST). On Fridays, our hours are from 8:30 am to 5:30 pm (AEST). While our physical office operates during these hours, you can always access our convenient online portal 24/7 to make payments at any time.

Unfortunately, we’re unable to liaise directly with Centrelink or Centrepay. However, we’re more than happy to assist you in organising automatic payments through your bank via EFT or Bpay to cover your overdue amount, ensuring a seamless payment process. Visit our Make a Payment page for more information.

For a smooth and compliant process, we recommend making payments directly to CCSG. This approach ensures that your payments align with the agreed-upon terms and helps avoid any confusion or unnecessary follow-up calls regarding payments that you’ve already completed.

If you wish to dispute the debt, we take your concerns seriously. You can initiate the dispute process by contacting us via email, phone call or letter. All details provided will be thoroughly and impartially investigated to reach a fair and satisfactory resolution.

To halt the receipt of SMS reminders concerning your payment arrangement, simply reach out to us directly. You can contact us by calling 02 8568 6500 or by sending an email to customerservice@ccsgroup.com.au to make this request. We value your preferences and will ensure your communication is tailored accordingly.

If you’ve already lodged a claim related to the accident with your insurer but our client hasn’t received the necessary claim details, we kindly request you to share your insurer’s name and claim number with us. You can do so by sending an email to customerservice@ccsgroup.com.au or by utilising the provided form link. Your cooperation allows us to expedite the process and provide you with the best assistance.

If you have insurance but haven’t lodged a claim regarding the accident, we strongly encourage you to proceed with the claim process. Once you’ve completed the claim, please don’t forget to send your insurer’s name, and claim number to us at customerservice@ccsgroup.com.au

We understand your concern if you believe you’re not at fault for the incident. To address this, please follow this link to provide us with a detailed account of the events. Your comprehensive description will enable us to thoroughly review the incident and respond to you directly with the appropriate resolution.

You can submit a claim up to 6 years after an incident has occurred. However, it’s important to note that the sooner you lodge your claim, the faster it can be processed and resolved.

All you require are the necessary details to get in touch with your insurer. They will be able to assist and direct you through the claim lodgement process, as the procedures may differ from one insurer to another.

If you possess an asset and wish to surrender it to contribute to your loan repayment, we’re here to assist you. Please reach out to us at 02 8568 6500 so that we can efficiently organise the surrender and sale of the asset on your behalf.

In some cases, the sale of your asset may not cover the total outstanding balance. Rest assured, we are fully committed to collaborating with you to establish a suitable arrangement to address this shortfall and ensure a fair resolution for all parties involved.

Once the asset has been surrendered, it is assessed for its value and subsequently put up for auction. The final selling price, after covering any post-auction expenses, is utilised to reduce your outstanding loan balance.

The surrender of the asset will result in a reduction of your loan balance, which will generally have a positive impact on your credit score. Once the loan is paid in full, the credit report is updated to reflect this outcome.

In the event that the asset is sold for a sum greater than the amount you owe on your loan, any surplus or excess funds will be returned to you. This means that you’ll receive the remaining money once all the outstanding loan obligations have been settled, providing you with a financial benefit from the sale.

Unfortunately, we are only able to accept the surrender of the asset connected to the loan. If you wish to sell other assets independently and make payment toward this loan that is up to you.

We can accept your asset for surrender, but it must be directly linked to the loan. The value of the asset depends on its current condition, and its better condition can lead to a higher assessed value, affecting your loan resolution.