Debt Recovery Resources and Articles.
Delve deeper into our comprehensive selection of articles dedicated to debt recovery in Australia. Each article provides expert insights into debt collection best practices, updates on debt collection laws in NSW and South Australia, and essential industry trends. These resources are indispensable for business owners, debt collection agencies, and professional debt collectors seeking to enhance their knowledge and effectiveness in the field.
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At Credit Collection Services Group (CCSG), we understand the challenges of debt recovery.
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With years of expertise, our team employs proven strategies to recover your debts efficiently.
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Working with Australia’s Leading Corporations to Achieve Superior Debt Resolution Outcomes
A 25-year reflection on fairness, engagement and the future.
By Daniel Taylor MICM CCE Twenty-five years ago, when I first stepped into the world of debt recovery, the industry looked and behaved very differently. The prevailing culture was adversarial, processdriven (without thought of consequence) and more often than not, combative. Customers (or as they...
Leadership Announcement: Terry Moore Appointed Chief Operating Officer
Credit Collection Services Group (CCSG) is pleased to announce the appointment of Terry Moore as Chief Operating Officer, commencing 2 February 2026. Terry brings more than 25 years of leadership experience across the Australian financial services sector, with a strong track record in operational...
CCSG named in the Australian Financial Review Fast 100 as growth trend accelerates into FY26
CCSG has officially been named one of Australia’s fastest-growing companies, securing a place in the 2025 Australian Financial Review Fast 100 at number 87. This recognition is a significant milestone and speaks to the strength of the partnerships we’ve built, the performance we’ve delivered, and...
Global trends,local impacts: Insights from ACA International’sAnnual Convention
By Daniel Taylor In July, I had the privilege of attending the ACA International Annual Convention in Louisville, Kentucky, one of the most significant global events for credit and collections professionals. As someone deeply embedded in both the credit and debt recovery sectors, the opportunity...
Navigating and Preventing Bad Debt Escalation: A Balanced Approach for Valued Customers
Bad debt is a critical challenge for businesses, undermining cash flow, growth, and financial security. For Australian companies, addressing these risks isn’t optional - it’s essential. Recognising early warning signs and acting proactively can prevent debt from escalating into a crisis. However,...
Managing the Rise in Vehicle Repossessions
Australia is seeing a sharp increase in vehicle repossessions, reflecting the broader economic pressures impacting individuals and businesses alike. For insurance providers and financial institutions, this trend presents a unique set of challenges. Beyond the operational implications of...
The Power of Focus: Why a Specialised Contingency Debt Collection Model Outshines a Generalist Approach in Asset Finance, Insurance, and Banking
In the dynamic and often complex sectors of asset finance, insurance, and banking, managing debt collection effectively is both an art and a science. Companies in these industries deal with unique challenges, such as the valuation of financed assets, regulatory requirements, and risk assessments...
How Corporations Can Navigate Rising Consumer Debt Into the End of 2024
As 2024 winds down, personal debt in Australia has surged to record levels, reshaping financial behaviour across the nation. The figures are striking. The average personal debt (excluding mortgages) now stands at $15,200—an increase of $6,200 compared to previous years, according to a Canstar...
The Top 5 Strategies for Successful Debt Collection in Australia
Debt collection is an essential part of any business's financial management. It involves the process of recovering unpaid debts from customers or clients who have defaulted on their payment obligations. In Australia, debt collection can be a complex and challenging process, with numerous...
Experience Our Unique Collaborative Advantage in Debt Recovery
What sets us apart is the collaborative synergy between our debt collectors, solicitors, and investigators. By operating together under one roof and utilising a shared computer system, our team ensures unparalleled efficiency and consistency in managing our clients’ accounts. This unified approach not only optimises our operational effectiveness but also guarantees that all professional staff working on your accounts are informed and aligned with your objectives, offering you peace of mind and confidence in our services.